Karlijn: “My day starts in the morning with coffee and checking how many e-mails have arrived in our customer tracking system. We ensure that questions from residents reach the right colleagues. We also have a lot of contact with our contractor Jansen Huijbregts. The questions are very varied, for example about sustainability, maintenance, repair or renovation work. Every day I learn something new, both from my colleagues and residents.”

Tessa: “I like to help our tenants with all their questions. I prefer to keep the lines short, but unfortunately we are sometimes also dependent on third parties, which means that things take longer than I would like. That is why we regularly look together at how we can improve our work processes. Arranging a quick answer to a question remains the challenge.”

Reggy adds: “The nice thing about my job is the contact with residents. We are also the first point of contact for sad events, such as death, burglary, fire, rent arrears, leaks and other types of nuisance. But luckily we also have contact with residents about happy events. Like the other day when we installed solar panels on the single-family homes of a complex. This is a very topical subject these days. Our tenants are very satisfied because their homes have become more energy efficient and they also notice this in a lower energy bill. It's nice when I can end my working day with that!